01

Who We Are

Mellows Marks is a cosmetic ingredient preparation tool operated in the United Kingdom. This policy explains how we collect, use, and protect your personal data when you use our platform.

02

What Data We Collect

When you create an account we collect your name, email address, and brand name (optional). When you use the platform we store your formula ingredient names and percentages, and your audit history and results. When you contact us we collect your name, email address, and message.

03

How We Use Your Data

We use your data solely to provide and run the Mellows Marks service, send account-related communications, respond to your enquiries, and improve the platform over time. We never sell your data. We never share your formula data with third parties. Your ingredient lists are used only to run your audit and for nothing else.

04

Data Storage

Your data is stored securely via Xano, our backend infrastructure provider. We take reasonable technical measures to protect your data from unauthorised access.

05

Your Rights

Under UK GDPR you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your account and all associated data, and withdraw consent at any time. You can delete your account and all data at any time directly from your settings page — no need to contact us.

06

Cookies

We use only essential cookies to keep you logged in and maintain your session. We do not use advertising or tracking cookies. See our Cookie Notice for full details.

07

Third Party Services

We work with the following trusted services: Xano for secure backend data storage, Stripe for payment processing, and PDFMonkey for PDF audit report generation. Each operates under their own privacy policies.

08

Changes to This Policy

We may update this policy occasionally. We will let you know about any significant changes by email where possible.

09

Contact

For any privacy related questions please contact us at: [EMAIL ADDRESS]